Additional shipping charges will be applied to select oversize and overweight items, this will be displayed in checkout. Example: Paper cases are considered overweight items and they will automatically bill $25.00 per case if outside of Southern Ontario.
Your actual shipping cost will be listed during checkout and charged to you when your items are shipped.
When Will My Order Ship?
We usually ship all in-stock items within 1 - 3 business days. We ship products Monday - Friday, so as long as your order is placed before 4 PM EST, your product will be shipped the next business day from when you placed your order. Sometimes you may expect a slight delay of 1-3 business days (excluding back-orders). Please note that an order placed during the weekend or on a holiday will ship on the following working day as we do not ship on non-business days.
How Long Will Delivery Take?
You can expect your products to arrive within 1 - 3 business days after they've been shipped.
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit card statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact you directly.
Please remember that once an order leaves our warehouse, it is out of our control and the carrier is responsible for any unforeseen delays in your order's arrival, but we will do everything we can to get your order to you.
Back Order/On Order Items
If a product is back-ordered it is not currently in stock at any of our warehouses. We have ordered the product from our supplier but have not received it. We will update you on the status of your order via email. If the supplier is unable to fulfill an order we will
notify you and make the best effort to suggest an alternative item.
Can I Give The Delivery Driver Special Instructions?
At this time, we are unable to issue special shipping instructions to delivery drivers (i.e. leave package with neighbour, leave package on porch, etc.). You may leave a note for the driver on your door with special instructions; however, the delivery of the package is still at the discretion of the driver.
An additional charge will be applied to any delivery that is required to be redelivered where our driver, through no fault of his/her own, was unable to complete delivery on the first attempt. This charge will be $20-$40 depending on the geographical location from our distribution centre or third party fees, whichever is greater.
Can I Ship Outside of Canada?
Currently, we only ship within Canada. However, if you live outside Canada, you can still shop on officebuggy.ca, you just have to ship to a Canadian address.
How Do I Place An Order With Multiple Shipping Addresses?
Currently you cannot send items within a single order to different locations. If you are ordering products to send to different shipping addresses you need to place separate orders.
Shipping Methods and Carriers
We use several carriers for the different shipping options we offer. It is not possible to specify a preferred carrier when placing your order. If a certain carrier does not deliver to your location, please contact Customer Service so that we can notify our Shipping
If you have placed a duplicate order by mistake, please let us know immediately by contacting our Customer Service Team by phone or email with all of your order numbers and a confirmation of which order or orders you wish to cancel. When we receive your email, we will attempt to cancel the duplicate order. We do not guarantee or promise that your order can be cancelled, as we begin to process orders from the moment they are submitted.
How Do I Cancel/Edit My Order?
Office Buggy strives to process your order as quickly as possible. In our effort to prevent delays, the period of time available to cancel an order is short. For you to be able to cancel an order online, its status must be Pending Approval. If you need to cancel an order
that is Pending Approval, please contact the Customer Service Team immediately. We cannot guarantee we will be able to cancel it, but we will do our best.
Will I Have To Sign For My Package?
For your security, our third-party carriers may require a signature for delivery. The delivery of the package is still at the discretion of the driver and policies of the courier.
What Should I Do If An Item Is Delivered Damaged?
If your shipment is delivered damaged, please initiate a return authorization request within 5 business days from receipt of the package. Do not throw away or alter the product or packaging; we will need a picture of the damaged package in the same condition as it was received to properly establish that the damage was due to shipping. We will not accept claims for shipping damage if any of the contents or packaging have been altered or discarded.
What Should I Do If An Item Is Missing From My Order?
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact our Customer Service team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
Why Is There More Than One Shipment?
Our goal is to fulfill your order as quickly as possible and have it delivered to your destination. The number of shipments you receive will be dependent on the stock availability in our distribution centers. Whenever possible, we will group items together to have as few shipments as possible and will ship items from the distribution center that's closest to your shipping destination to minimize the delivery time.
My Package Never Arrived And It Says That It Has Been Shipped
In some cases a package can be lost in transit by the carrier. If you do not receive your package, within 7 business days, you must notify Office Buggy and we will file a claim with the shipping company and will either reship the package or reimburse the customer upon claim resolution. You must notify us that your package has not been received within 30 days from the date of purchase.
Any returned cheque will be subject to a NSF fee of $50.00 CDN. This fee will be added to the customers outstanding balance. NSF fees are necessary to ensure bank and administrative processing fees are covered.
Please note, our policies are subject to change in the event that we find a way to serve you better.